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  1. multiple windows in store app

    I have one complaint and one like to have.

    1. That obtrusive area at the top of a client session with chat and disconnect buttons keeps coming back during the session no matter how many times I close it. It often covers areas that I need to get to.

    2. I have all but stopped using the Store version since it does not allow for more than one session at a time to be visible. Also, the non-store app allows for simple manipulation of the session window. Can something be done about this?

    1 vote
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    • Silent client

      I work for a school, and would like the option to make the client fully silent, no tray icon, and locked down service that only an admin can disable. We currently use a vnc product that works like this, and it is great as there is nothing for them to fool with.

      1 vote
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      • Have capability to Run disk that is In specialist PC and install on Client PC

        Have capability to Run disk that is In specialist PC and install on Client PC. I would like to be able to insert a disk in my computer and run that disk on my clients PC. Some disk that I receive have encrypted data and must have the disk present to be able to run the install correctly.

        3 votes
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        • Enable option to capture computer login credentials

          You guys can put some code to grab customer's login credential at the start of session.
          "This feature is already available in Logmein Rescue App. "

          3 votes
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          • 0 votes
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              1 comment  ·  Admin →
            • Integration with comodo one

              Comodo one offers an excellent msp platform but their remote client sucks ass, i rather use instant housecall but using them for separate is a hassle

              1 vote
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              • filter detailed reports by company name

                when i go to my detailed monthly reports all customers are mixed and if i have a customer on contract it would be nice to provide unedited work logs.

                so maybe a filter would be nice to make reports to each company.

                1 vote
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                • Need the ability to keep all notes together during reboots. Currently we have to copy from admin login (your website) to the new connection.

                  If we loose connection due to data link or simply a reboot, the auto reconnect creates a whole new session and all notes are on the other connection (hard to keep info together) are not included as part of the current connection. Also, during these situations, no email summary is received (if setup). This requires us to pull notes/chat info from website which does not look the say as the email. Also, when this happens, the chat window continues to be present on specialist side, specialist can type in the chat window but it never post on customer side. When…

                  1 vote
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                  • Support Linux

                    You support Macs. Linux isn't that hard a port...

                    2 votes
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                    • 1 vote
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                      • a more in depth report that allows notes and times to be shown for tax purposes

                        I have on my reports only 6 mo worth, but none of these reports can be used as records in taxes

                        1 vote
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                        • please let the APP settings same with on Website.

                          please let the APP settings same with on Website.

                          1 vote
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                          • More room for session notes

                            Hi Cory,

                            Can you please consider providing more room/characters in the notes section of each remote support session ?

                            I find myself repeatedly running out of room to accurately describe what was done on even the shortest remote support efforts.

                            As we all know the devil is in the details and good notes both keep me and my customer better informed on what has been done.
                            For me it really helps with billing/invoices as well as keeping an accurate history which benefits future repair and support efforts and ultimately better customer service which is makes for a happier customer and…

                            2 votes
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                              1 comment  ·  Admin →
                            • Increase connectivity speed and speed of remote access

                              Once connected, while navigating through the customers computer the speed is slow and choppy. Please address this issue.

                              1 vote
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                              • Provide Supported Mac Specialist software

                                I support all my clients from a Mac running Parallels. It would be great to provide a Mac native specialist client that's supported. The software currently offered seems buggy at best and requires the emulator portion.

                                4 votes
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                                • Windows 10 client

                                  Would it be possible to resize and rearrange the tiles? By this I mean shrink and move the Feedback and Admin tiles out to the right, shrink the Waiting tile to a respectable size, and similarly the Unattended Access tiles, bringing them into a more prominent position. This would eliminate the need to go full screen just to see them. At the moment the interface may well be best suited for high res, low size touch screens, but rather awkward on a desktop client.

                                  Great work on the service though - I just used it to fix a Windows 10…

                                  4 votes
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                                    Thanks for suggestions! After your first login, the feedback and admin tiles should be moved out of the way by default (ie, tucked away at the left of the screen, out of view until you scroll left). If you’re experiencing something different, please let me know.

                                    I’m not sure that shrinking the “Waiting for incoming calls” will have the effect that you desire — specifically bringing more real estate to the screen, which is what I assume you want. It needs to be in its own column, and shrinking it wouldn’t provide any benefit in that sense.

                                    If you can help me understand where the awkwardness is from your perspective, I’m all ears. I use the modern app from a desktop (and have for the past few years) every day. I may be blind to it because I’ve gotten used to it, and would love to hear your feedback.

                                  • Remote tool for Mindtree

                                    We are working on to identify simpler deployment and connectivity of remote support tool (Cloud based – Co browser tools ) for our organization.

                                    1 vote
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                                    • Where is the list of all the features of your remote software?

                                      Where is the list of all the features of your remote software?

                                      You had all the features listed before including being able to access the bios and/or wake the customer's computer.

                                      Do you still have these?

                                      1 vote
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                                      • 2-Factor Authentication

                                        Optional - enable 2-factor authentication for technician's account when signing into the specialist software.

                                        14 votes
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                                        • Remote Support Android Devices

                                          My client has several Android tablets in the field. Would be great to be able to install Instant Housecall on them. Bonus points if the process is much the same as it is on Windows: user has an app they tap on and type their problem, which initiates a remote support session. I know Android remote support is a tough nut to crack sometimes but even being able to just view their screen would be great. Maybe just ability to snap and see screenshots on demand would be an amazing help if trying to walk someone through something over the…

                                          6 votes
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                                            1 comment  ·  Admin →
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