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  1. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2-Factor Authentication

    Optional - enable 2-factor authentication for technician's account when signing into the specialist software.

    18 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. On-Sight Hardware Repair App iOS

    To make a version of the on-sight hardware repair app for iOS

    18 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. IOS Specialist Client

    Interested in an IOS Specialist client? Vote and leave feedback here on which form factor (tablet or phone), and connectivity (LTE or WiFi) you prefer.

    108 votes
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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Currently in use or not

    LogMeIn has a feature where, as you start the process of beginning an unattended session, it will tell you if the "mouse and keyboard are currently in use" or "mouse and keyboard have been inactive for X hours and minutes' indicating whether the user is currently using the computer or if it is available for unattended support without disrupting the user.

    82 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Offline chat for unattended

    Hello, Have you considered implementing some sort of instant messaging capability so that the specialist would be able to send chat messages to an Unattended Access client such as 'remote session will begin in X number of minutes to address XYZ support request' so that there is less of a chance of accidentally interrupting the client and any work they may be doing?

    55 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Anyone have high system utilization for Windows 10 when accessing remotely?

    I had a system, Windows 10, 1703, that was getting very high CPU utilization when Instant Housecall was connected. When disconnected utilization went down by 50%. Anyone else ever have this issue?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pricing Levels

    As a small computer repair shop that is gradually growing into an MSP I would like to see more choices/levels in the pricing structure such that I don't have to jump into a situation where I am paying for more than I might ever use in any given year depending on how much growth occurs.
    Example: Could we see a level between Express & Professional that gives us say 200 unattended for a slightly higher monthly or annual cost.
    It seems to me that Instant Housecall may be leaving money on the ground for those of us who are at…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Auto-Lock Workstations on exit

    I've had clients complain if I had forgotten to manually lock their workstations (or server) after working with Instant Housecall. Now it's a habit but there are some other remote tools such as team viewer and logmein that do it automatically. It would be useful.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. multiple windows in store app

    I have one complaint and one like to have.

    1. That obtrusive area at the top of a client session with chat and disconnect buttons keeps coming back during the session no matter how many times I close it. It often covers areas that I need to get to.

    2. I have all but stopped using the Store version since it does not allow for more than one session at a time to be visible. Also, the non-store app allows for simple manipulation of the session window. Can something be done about this?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Silent client

    I work for a school, and would like the option to make the client fully silent, no tray icon, and locked down service that only an admin can disable. We currently use a vnc product that works like this, and it is great as there is nothing for them to fool with.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Have capability to Run disk that is In specialist PC and install on Client PC

    Have capability to Run disk that is In specialist PC and install on Client PC. I would like to be able to insert a disk in my computer and run that disk on my clients PC. Some disk that I receive have encrypted data and must have the disk present to be able to run the install correctly.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable option to capture computer login credentials

    You guys can put some code to grab customer's login credential at the start of session.
    "This feature is already available in Logmein Rescue App. "

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Integration with comodo one

    Comodo one offers an excellent msp platform but their remote client sucks ass, i rather use instant housecall but using them for separate is a hassle

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. filter detailed reports by company name

    when i go to my detailed monthly reports all customers are mixed and if i have a customer on contract it would be nice to provide unedited work logs.

    so maybe a filter would be nice to make reports to each company.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Need the ability to keep all notes together during reboots. Currently we have to copy from admin login (your website) to the new connection.

    If we loose connection due to data link or simply a reboot, the auto reconnect creates a whole new session and all notes are on the other connection (hard to keep info together) are not included as part of the current connection. Also, during these situations, no email summary is received (if setup). This requires us to pull notes/chat info from website which does not look the say as the email. Also, when this happens, the chat window continues to be present on specialist side, specialist can type in the chat window but it never post on customer side. When…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Support Linux

    You support Macs. Linux isn't that hard a port...

    2 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. a more in depth report that allows notes and times to be shown for tax purposes

    I have on my reports only 6 mo worth, but none of these reports can be used as records in taxes

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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