I have a question or suggestion...

When you are unavailable and user sends a message, require them to enter a name!

I have customers that, if I'm offline, will send a message with NO CONTACT INFO, not even a name. If they haven't set up a name in the contact info, prompt for one before allowing them to send a message.

Otherwise, I can never get back to them and they think I'm not being responsive.

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Kevin Estep shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Thanks for reaching out. You currently have the “Ask Customer for Contact Info” setting set to “Never”.

You can change the contact info setting in the administrator control panel (http://admin.instanthousecall.com).

Scroll down to Manage Specialists, then move the green dot to either “Always” or “New Customers”.

Should do the trick. Anything else you need, just say the word.

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