More room for session notes
Can you please consider providing more room/characters in the notes section of each remote support session ?
I find myself repeatedly running out of room to accurately describe what was done on even the shortest remote support efforts.
As we all know the devil is in the details and good notes both keep me and my customer better informed on what has been done.
For me it really helps with billing/invoices as well as keeping an accurate history which benefits future repair and support efforts and ultimately better customer service which is makes for a happier customer and better prospects for continued business opportunities.
Thanks in advance for you consideration !
Steve Harris commented
I wholeheartedly second this motion and the sooner this can be done the better ! ! !