Selecting a tech
Is there a way to have the drop-down for choosing a tech default to something saying "Select a Tech" or "Choose a Tech" instead of defaulting to the tech who has been logged in the longest? A lot of people either don't realize they can choose a different tech or just don't take the time to choose a different tech. This creates a very uneven job-load situation where 1 tech ends up with 20 calls and another ends up with 3.
Thanks for reaching out. It is possible to automatically select a technician by passing the specialistPreference in the HTML. Details can be found here:
If that does not solve the problem for you, please reach out again and I would be happy to assist further.