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Selecting a tech

Is there a way to have the drop-down for choosing a tech default to something saying "Select a Tech" or "Choose a Tech" instead of defaulting to the tech who has been logged in the longest? A lot of people either don't realize they can choose a different tech or just don't take the time to choose a different tech. This creates a very uneven job-load situation where 1 tech ends up with 20 calls and another ends up with 3.

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Carol Fields shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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