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Version 6.3 Ribbon

The Ribbon on version 6.3 is always on the way of application behind it and it is useless. The 40 sec. is just not enough. Please give us the capability of removing it.

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    Andre Braga shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    This has now been moved into production. When your customer downloads the new software, the feature will be available in the customer system tray to hide the ribbon

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    We’ve created a version that allows you to hide the floating wnidow (ribbon). It’s currently in beta, this feature will be rolled out with the next release. If you’d like to get on the beta to use the feature immediately, please open a ticket.

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      • AdminInstant Housecall (Support Specialist, Instant Housecall) commented  ·   ·  Flag as inappropriate

        Hi Gary,

        Thanks for the note. You can use the version that has the 6.3 ribbon removal feature today:
        > Visit the administrator control panel (admin.instanthousecall.com)
        > Under "Customer Download" click the "Change" button until it toggles to "Preview"

        Your customers' downloads will be directed to the new version with the ribbon removal feature. You can find it by right clicking the system tray icon on the *Customer* side once the new software is installed. I'll try to get this moved into production shortly.

        Please let me know if I can help in any other way.

        Corey.

      • Gary Richtmeyer commented  ·   ·  Flag as inappropriate

        So when will the new release be rolled out that allows us to hide the floating window (ribbon)? You said you completed this change in Nov, 2016 and it would be in the next release -- it's been almost two years now! The ribbon is always in the way.
        -- Gary Richtmeyer

      • AdminInstant Housecall (Support Specialist, Instant Housecall) commented  ·   ·  Flag as inappropriate

        Hi Haole, you can access this feature by going to the administrator control panel (admin.instanthousecall.com), then change from Production to Beta toward the top of the page. An option to disable to ribbon will be available in the system tray icon of the *customer* side when you connect to someone using the new software. Please let me know if I can help in any other way.

      • Haole Boy commented  ·   ·  Flag as inappropriate

        I've been waiting almost a year for this feature to be available. Is there a date for when the "next release" will be released?

      • Haole Boy commented  ·   ·  Flag as inappropriate

        I was just about to say the same thing. I'm using the "desktop" app V6.3. I hate Windows 8 / 10 apps.

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