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Ability to change the Contact Name and Company Name of the unattended

I would like the ability to change the Contact Name and Company Name of the unattended computers from the Specialist Console. Most of the time the Customers name it on a way that doesn't make much sense.

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Andre Braga shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hi Andre,

Thanks for the note. There are a couple of ways you can do this today. The easiest is that if you’re using the modern app from the Windows store, you can click on an unattended access item then click Details and you’ll be able to make the changes there.

If you’re using the desktop app, you can do the same thing from Recent Sessions or during a session.

Recent Sessions
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- Right click the system tray icon and choose “Recent sessions”
- Click Customer (tab)
- Type the new customer details, then click ‘Update’

During a session
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- Click File > Customer profile and notes
- Click Customer (tab)
- Type the new customer details, then click ‘Update’

I’m going to move this issue to Completed, but if that doesn’t answer your question or if you need more details, please reach out again and I’d be happy to assist further.

Corey.

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