I have a question or suggestion...

Offline chat for unattended

Hello, Have you considered implementing some sort of instant messaging capability so that the specialist would be able to send chat messages to an Unattended Access client such as 'remote session will begin in X number of minutes to address XYZ support request' so that there is less of a chance of accidentally interrupting the client and any work they may be doing?

54 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Randy shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    5 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Matt commented  ·   ·  Flag as inappropriate

        I agree with this. Intergrated website chat facility would be great

      • Ray commented  ·   ·  Flag as inappropriate

        I have an additional suggestion for this one. Some of my clients still automatically will text me when they have an issue, BEFORE using the Remote Support software. I would like them to have the ability to open a chat window with me, using Instant Housecall, without me remote controlling their machine. I would prefer if they could discuss the problem with me initially before I remote control their machine (as some seem to prefer) all consolidated within Instant Housecall.

      Feedback and Knowledge Base