IOS Specialist Client
Interested in an IOS Specialist client? Vote and leave feedback here on which form factor (tablet or phone), and connectivity (LTE or WiFi) you prefer.
Charley Bach commented
Hi Allan, you can download the OSX Specialist at https://instanthousecall.com/SpecialistMacBeta.zip
Also an a MAC Osx specialist client as well as an Android ! please :D
Jerry Mancuso commented
Time to renew LogMeIn again. Having no iOS client is still the only reason I have to renew with LogMeIn for another year. I guess I'll check back again next year to see if there has been any progress.
Wendy Buchan commented
Yes! That would be incredible because I use both!
IOS app plus instamthousecall software for Mac would be awesome.
Andy Rynberg commented
Would love to see an IOS client for phone and ipad. I would use on wifi and lte and would be able to take care of a client immediately and not make them wait until I get back to my laptop.
Dan Wilhelm commented
It would be very helpful and save a lot of time and money(therefore I can pass the savings along to customers) if there was a Instant housecall iOS app. I have an iPhone and iPad and would be a great ease to just whip out either one and use for a quick connect issue.
The end user is happy and will call again then.
I want to thank you in advance 1 for all you have giving techs like me and all you are going to do for us also..
This would be invaluable to have an IOS client for the IPhone / Ipad. RemoteApp is not as easy to setup on a workstation as you'd think.
Air 2 LTE
I'm very surprised there isn't an iPhone app. In fact, disappointed. Please make this a priority.
iPad w/LTE and wifi, please! Any update on this?
I would LOVE an IOS phone client. It would be immensely helpful when I have to give quick support to someone; like installing a printer or restarting a server. I already enjoy Instant Housecall, but this would put it over the top!
I'm in the trial right now and definitely it's the lack of an iOS app that's holding me back from committing to buy.
Jerry Mancuso commented
Lack of iOS is the only think holding me back still with LogMeIn.
iPad would be great
Andrew D Boothe commented
The iOS version for iphone on wifi would be very convenient in a pinch.
I understand this is a very high priority some folks. We've been doing some roadmapping, and I want to share with you where this stands.
As an Android and iOS owner myself, I want to see this on new platforms as much as anyone.
For the past year, we've been re-doing a lot of the "plumbing" on the back-end. The new back end lets us make way for some very cool features.
We've been working on this transparently so you and your customers experience zero disruption.
Since it's mostly back-end, this is one of those rare circumstances where it's difficult to do parallel development.
We want to deliver new features to you as quickly as possible. The new platform will help us deliver those features to you at a significantly faster pace.
From a practical standpoint, it doesn't make sense to re-program everything twice -- once for the old plumbing and once for the new.
As with anything, timing is everything. We need to devote our resources to the new plumbing and to the upcoming release of Windows 10 at this time.
In short, it's this dependency that's holding this up. I know the next question is going to be when. I can't commit to a specific time at this moment.
The good news is that there are options.
If you're running Android or iOS today, you can run the modern Windows app on your Android or iOS device.
Using RemoteApp, the Instant Housecall modern app will look as if it's running on your iOS or Android device seamlessly. Details about RemoteApp here: https://technet.microsoft.com/en-us/library/cc755055.aspx. If you want to try RemoteApp without the steps to install Instant Housecall, you can try Microsoft apps on RemoteApp here: https://www.modern.ie/
The other option of course is to buy a Windows tablet and tether it to your phone. At this time, I'd suggest giving a serious look to the Surface 3. It's Intel-based, so you can run both legacy and modern apps, with an compelling pricetag.
I know that RemoteApp and Windows tablets aren't perfect solutions for everyone. I know that there is a strong demand for native apps for other platforms. I can promise you this: whether you use RemoteApp on iOS, Android or run natively on a Windows device, no competitor's app will even come close. Screenshots here: http://apps.microsoft.com/windows/app/instant-housecall-remote-support/1dfc2db9-9a52-4cff-b71f-a19c846fcd28
I sincerely thank everyone for their feedback in these forums, by e-mail and by phone. Your feedback helps us build a better product for everyone. We couldn't do it without you. If you have questions, you are welcome to reach out to me directly any time at email@example.com.
Any updates on this proposal? It's annoying having two remote software programs to support customers. Hopefully we will know something soon; otherwise I'll need to switch RS software, again.
Yes, please please please. Exactly what Russ said...it allows you to do a few quick things when necessary. If I am out of town and can't spare the room for a full laptop, at least having an ipad app would be fantastic. I'd give 20 votes to this if I could!