I have a question or suggestion...

Ask for username and password when connecting unattended

I think it would be a good idea to have the ability to assign a username/password for unattended access. Or use existing username/password on the windows OS.

4 votes
Sign in
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


Sign in
Password icon
Signed in as (Sign out)
  • support commented  ·   ·  Flag as inappropriate

    All the other programs out there...logmein, gotoassist...etc have the option of having the customer put in their password so that they feel secure by not having to ask for their password. It does make them feel secure knowing that you cannot see it and that it is deleted when you terminate the session.

  • AdminInstant Housecall (Support Specialist, Instant Housecall) commented  ·   ·  Flag as inappropriate

    I'm of two minds on this one...

    - On one hand, I don't love the idea of having the Customer's password stored in Instant Housecall. Those passwords add an extra layer of security, especially for unattended access, and if someone ever got your Instant Housecall password, they'd also have access to all of your customers' locked down computers.

    - On the other, I see the convenience factor.

    You can always put the Customer's password in your Customer Notes (File -> Notes /Profile > Customer tab) and retrieve it from there... But for us to make it automated, I'd want to know it was secure.

    There may be some features two version down the road that will make this possible and properly secured. For now, I'd like to hear community thoughts on the points above.

  • Steve Cirillo commented  ·   ·  Flag as inappropriate

    I currently use GoToAssist and for unattended the username and password is stored when users grant permission.

    This feature would be a huge plus. I would love to see this implemented.

  • AdminInstant Housecall (Support Specialist, Instant Housecall) commented  ·   ·  Flag as inappropriate

    Thanks for the suggestion! Currently:

    - a Customer must grant permission to a Specialist before a Specialist can use unattended
    - a Specialist needs login with his username and password to connect to a machine
    - once connected, if the PC is locked, he needs to know the username and password of the local machine to login.

    The here is that adding another set of credentials can become unwieldy to maintain. Can you describe how you'd use this and how you'd want to see it work?

Feedback and Knowledge Base