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Auto decline after timeout

At times, a client will start a session when I'm either not home or so late I've gone to bed. I've also had reconnects occur when I'm in bed too from work I was doing before. Usually the result of combofix. Can we make it so that after x minutes it disconnects with a prompt on both sides?

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Ben Emond shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Larry Knopp commented  ·   ·  Flag as inappropriate

    I will also throw a backing to some form of "auto decline" / "timeout" feature.
    We rarely sign out of IH, as a practice, allowing other techs to take Housecall sessions on our workstations. However, it does happen fairly often that customers will submit connection requests while all Techs are busy/unavailable, or during off-business hours. Those requests then "hang" out there. It would be nice if an unanswered connection request could disconnect with a nice polite "Decline message".

  • Ben Emond commented  ·   ·  Flag as inappropriate

    Sort of, just I don't always remember to sign it out. I think it would be ideal for the idea to be there just as a backup so it doesn't just sit there forever.

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