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  1. 2-Factor Authentication

    Optional - enable 2-factor authentication for technician's account when signing into the specialist software.

    15 votes
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      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Remote Support Android Devices

      My client has several Android tablets in the field. Would be great to be able to install Instant Housecall on them. Bonus points if the process is much the same as it is on Windows: user has an app they tap on and type their problem, which initiates a remote support session. I know Android remote support is a tough nut to crack sometimes but even being able to just view their screen would be great. Maybe just ability to snap and see screenshots on demand would be an amazing help if trying to walk someone through something over the…

      6 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Auto decline after timeout

        At times, a client will start a session when I'm either not home or so late I've gone to bed. I've also had reconnects occur when I'm in bed too from work I was doing before. Usually the result of combofix. Can we make it so that after x minutes it disconnects with a prompt on both sides?

        10 votes
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          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Instant Housecall API

          It would be fantastic to have a REST API for Housecall data. Most specifically, I would like to be able to store the computer's ID (suid perhaps?) along with that computer's record in my CRM. That way, when I or an employee views that computer in the CRM we can make an API call to see if the device is online and potentially pull in any data or history of remote sessions and notes related to that computer.

          The API would probably need two calls available. First, a call to list all of the computers that have Instant Housecall installed…

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • On-Sight Hardware Repair App iOS

            To make a version of the on-sight hardware repair app for iOS

            17 votes
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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Activity Report Info

              I think it would be very useful if the information that got generated in the activity report would be placed in the body of the email that gets send out.

              0 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Integration with UVK

                Would give techs another great option

                2 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • F8 or something like it.

                  Single button press to reach out to techs. Similar to Soluto's F8

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Password store

                    Would be nice to store passwords for user's machines in customer profile

                    17 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • 11 votes
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                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Message to press "Enter" in customer chat

                        Can you put on the client side of the chat log a message to press enter to send their message, or maybe a ‘send message’ button that they can click on? Our clients are older, and never seem to know how to send us their message inside the chat box!

                        10 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Android Specialist Client

                          I would love to have the option of remoting into a clients system while out and about via an android phone or tablet.

                          242 votes
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                            21 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • IOS Specialist Client

                            Interested in an IOS Specialist client? Vote and leave feedback here on which form factor (tablet or phone), and connectivity (LTE or WiFi) you prefer.

                            108 votes
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                              27 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Windows 8 device buying tips

                              If you're thinking about buying a Windows 8 device, here are my suggestions:

                              1) there are two types of keyboards: Type and Touch. I strongly recommend the Type keyboard.

                              2) there are two different flavours of the operating system: RT and Pro. Microsoft no longer refers to RT as "RT", they just call it "Windows". I'll call it RT here for the sake of clarity.

                              RT allows you to run Windows 8 apps, but not legacy desktop apps (standard EXEs) -- just like how a Mac can't run iPad apps. The difference with Windows is that a Windows 8 desktop…

                              11 votes
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                                under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ask for username and password when connecting unattended

                                I think it would be a good idea to have the ability to assign a username/password for unattended access. Or use existing username/password on the windows OS.

                                4 votes
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                                  under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bandwidth Monitor

                                  I would like to be able to monitor both the current bandwidth usage on the client machine (Upload / Download in mbps) as well as the total bandwidth usage during the remote session (total MBs used by customer computer and total MBs used by specialist computer for that one connection).

                                  5 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Autorun on Connect

                                    I would like instant housecall to automatically save a screenshot of the client machine when it connects as well as automatically initiate a custom command line

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • iphone app

                                      A client for the iphone

                                      5 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Do not steal focus when customer initiates chat

                                        When the user sends a chat message, do not steal focus. It is annoying, a flashing chat windows is plenty.

                                        7 votes
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                                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Currently in use or not

                                          LogMeIn has a feature where, as you start the process of beginning an unattended session, it will tell you if the "mouse and keyboard are currently in use" or "mouse and keyboard have been inactive for X hours and minutes' indicating whether the user is currently using the computer or if it is available for unattended support without disrupting the user.

                                          79 votes
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                                            under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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