You can install unattended access on your Customer's PC from the command line or with your RMM or a batch file using
msiexec uses space as a delimiter. Use of quotes is mandatory for arguments like customer or company name that include spaces.
Command line arguments for scripted unattended installs
SPECIALISTID="string". Required. Comma separated list of Specialists to whom unattended should be granted. Minimum 1
Required. Plain-text password of the first Specialist in the
CUSTOMER_NAME="string". Name of Customer detail record to identify this PC. If null, uses Machine Name
CUSTOMER_COMPANY="string".Company name in Customer detail record
CUSTOMER_PHONE="string".Phone number in Customer detail record
CUSTOMER_EMAIL="string".E-mail address in Customer detail record
FORCE=1.Not recommended. If your customer's computer already has an Instant Housecall unique identifier, remove and regenerate a new ID. Disassociates all session history. Where Instant Housecall is already installed, it is recommended to activate unattended access via the UI.
Full command line example:
msiexec /i "mycompany-setup.msi" UNATTENDED=1 SPECIALISTID="email@example.com" SPECIALISTPASSWORD="clearTextPass" CUSTOMER_NAME="John A. MacDonald" CUSTOMER_COMPANY="Prime One Inc." CUSTOMER_PHONE="613-428-7777"
Note: In place of the MSI filename, you can use your custom download link. You can get your customer download link in the following ways:
Modern app (Windows 8/10):
- On Home Screen, right click
- From top app bar, choose "via HTML"
Desktop app (Windows XP-8):
- Right click system tray icon (red cross)
- Choose Online Help
- Click Next
- Choose "Copy link"
The download link will be copied to your clipboard.