Your Customer can download the support app from your support portal (yourCompany.instanthousecall.com). It can also be downloaded directly from your website via a direct download link.
If your Customer has never used Instant Housecall before, they will need to download the support app.
If your Customer has used Instant Housecall before, and you left it installed, there will be an icon on their desktop and an entry in Start > Programs > Instant Housecall to let them connect to you easily
Unattended CustomerIf your Customer’s computer already has Instant Housecall installed and it is in unattended mode, he or she can launch the support app by right-clicking the system tray icon and choosing “Open Instant Housecall”.