Conference call / Transfer call

If you have more than one Specialist, you can conference up to 10 technicians into one remote support session.  

Desktop

Windows Store app

  • Click Connection > Conference call

  • Type the e-mail address of the Specialist you want to add to a call

  • From the Customer-side system tray icon, choose Conference call

  • Type the e-mail address of the Specialist you want to add


You can also transfer calls between technicians by conferencing in another tech, then ending the session.  The session with the other Specialist will not be affected.

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