INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP

In some cases, it’s not practical to download the support app and install it on each PC manually.  


You can install the support app using a machine or a USB key that you carry with you.


If you are installing the support app using a USB key on-site, it is recommended that you instead create a Windows Shortcut with your direct download link.  Double clicking this shortcut will download the latest version of Instant Housecall.


If you are installing Instant Housecall from an image, there are two important registry keys you need to be aware of:

  • suid -- single user identifier.  

  • repId -- the e-mail address of the default Specialist.


These keys can be found in HKEY_LOCAL_MACHINE\Software\Instant Housecall.


The suid is a unique key that identifies a single machine.  It is important that the suid not be copied between PCs.  You can safely delete the suid key and a new ID will be re-generated when the support app is run.


Manually setting the repId ensures that your customer connects directly to you the first time Instant Housecall is run.  


repId should contain the e-mail address of the default Specialist.

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