I would like the first android application to not implement a remote connection at all! I believe an Instant Housecall client and specialist software for the android platform would be beneficial without remote control abilities. I would like to see the "Chat" window, (including voice?), moved to a mobile application. Many customers already pull out their cellphone when they have a problem, I would rather receive a request directly on the Instant Housecall platform than have to consolidate different communication methods for one ticket. As the specialist, I could communicate from my phone with my customers (over Instant Housecall) even when I am not at my computer. I could also view currently open sessions (possibly live?) of the remote work my employees are doing.
One more thought, I would also like to be able to have it automatically initiate a file transfer to be run on the remote machine. I always run the same exe file on every client machine when I connect, which I currently keep on my desktop for easy access.
I would like this to be implemented ONLY on the specialist side. I like that my customers are forced to view the window when I have information to tell them. I do not believe a flashing window for the client is enough motivation for them to click on it.
I have an additional suggestion for this one. Some of my clients still automatically will text me when they have an issue, BEFORE using the Remote Support software. I would like them to have the ability to open a chat window with me, using Instant Housecall, without me remote controlling their machine. I would prefer if they could discuss the problem with me initially before I remote control their machine (as some seem to prefer) all consolidated within Instant Housecall.